Call AOL – AOL Customer Service Phone Numbers, Online LInks and Contact Info – Updated 1-18-2016

Call AOL – AOL Phone Numbers, Online Links & Contact Info for US, UK & International Callers

AOL phone numbers and contact info.

Updated 1-18-2016.

Every few years I take an entire day out of my life to dial all of the AOL phone numbers you see on this list. AOL constantly shuffles phone numbers around and often disconnects or reroutes them, so this sort of “in-the-field” work is sadly very necessary. As of 1-18-2016, all of the phone numbers and website links you see here should work as advertised.

If any US or non-US AOL phone numbers no longer work or if dedicated phone lines for certain departments suddenly reroute to general numbers, or if you find more phone numbers and addresses for AOL that are not listed here, please let me know.

Cancel AOL By Telephone, Online Cancel Form, Fax or Snail Mail in the US

General Member Services in the US, toll-free 8:00 am-2:00 am, 7 days a week:

  • AOL Member Services in English (including technical support – just say “tech support” when AOL’s automated system prompts you)
    1-800-466-5463, 1-800-827-3338, 1-800-827-6364, 1-877-773-4462, 1-888-211-3926, 1-888-265-8003, 1-888-265-8004, 1-888-265-8007, 1-888-265-8008, 1-888-346-3704, 1-888-849-3200
  • Cancel AOL US With the Online Cancel Form
    Cancel Form Link and InstructionsETA, 1-18-2016: you must sign into AOL to complete this form.
  • Cancel AOL By Fax in the US
    1-703-466-9225 (VA)
  • Cancel AOL US By Snail-Mail Letter
    Write to: AOL LLC, PO Box 65100 Sterling, VA 20165-8800. Cancellations should be processed within 72 hours of receipt. Include the following in your letter: Full name, master screen name, last four digits of the credit card, debit card or bank account number used by AOL, and your day and evening contact telephone numbers.
  • Delete Your AOL or AIM Screen Name – in the US you cannot call or write AOL to ask them to delete your AOL or AIM screen name, but you can get your AOL screen name deleted by “completely” canceling AOL. Find out how to do that here.
  • AOL en Español (Estadas Unitas soledad)
    1-800-771-7084, 1-866-885-5117 and 1-888-265-1111
  • Hearing-Impaired AOL Members – TTY Service
    1-800-759-3323

Send Complaints to AOL (US Customers)

  • AOL LLC
    Attn: Heidi Jongquist, Program Director
    Regulatory Order Compliance
    PO Box 65571
    Sterling, VA 20165-8806
    Ms. Jongquist no longer has a working public phone number.
  • Complain to AOL US Corporate, 9am to 6pm Eastern Time, Monday thru Friday
    1-703-265-1000 (an ex-AOL subscriber reports “miraculous” success canceling AOL with this number) and 1-212-206-4400 (10-10-2014 update: both these numbers reroute to the main switchboard in Virginia; you might have better luck using these numbers to reach a specific person than by calling other numbers on this page.)

Dedicated Phone Numbers for AOL Members in the US

  • AOL Fraud Dept. (10am-7pm EST Monday through Friday)
    Report Unauthorized Account Use, Unauthorized Billing, Hacked Accounts
    1-800-307-7969
  • Reset password (press 1), Sign up/Upgrade/Reactivate/Change account (press 2), Billing/Account (press 3), Tech support (press 4), Repeat options (press 5)
    1-888-265-8005, 1-888-265-4042 and 1-800-381-4006
  • AOL US Postmaster – for system admins with mail problems, issues with technical security, or legal/law enforcement issues (for webmasters only; if you don’t know what a webmaster is or you’re sure you’re not a webmaster, please don’t call this number!)
    1-703-265-4670
  • Postmaster at AOL
    10-10-14: If you’re a regular AOL user you can’t reach the Postmaster by phone or email, but if you’re a webmaster (not a regular AOL user!) now not only can you call the number above, you can also start a Feedback Loop, open a Support Request for Trouble Sending Email To or Receiving Email From An AOL Member and peruse a link-list of online help tools. Effective March 5, 2010, the last person at the US Postmaster division turned the lights out. AOL India has taken over AOL’s US Postmaster operations.

Cancel AOL By Telephone, Fax or Snail-Mail Letter In the UK

Member Services in the UK

ETA, 1-18-2016: As of this writing I do not have (and have never had) an international calling plan, so I rely on the helpful readers of my blog to keep the international numbers up to date. Please report a non-working number below!

  • UK General (including technical support)
    0808 234 9279, 0870 320 2020, 0117 919 1100
  • Cancel AOL Broadband (provided by Talk Talk Telecom Limited)
    0844-499-5555
  • Cancel AOL UK
    AOL UK Cancel Instructions and Phone NumbersETA, 1-18-2016: you must hit “Escape” on your keyboard as soon as this page loads or it will 301 redirect to help.aol.com, which gives no specifics.
  • Cancel AOL by Fax in the UK
    0870 320 2016
  • Cancel AOL UK By Snail-Mail Letter
    Write to: Cancellations Department, c/o Member Services, AOL Broadband, PO Box 387,Southampton, SO30 9AL. Cancellations should be processed within 72 hours of receipt. Include the following in your letter: Full name, master screen name, last four digits of the credit card, debit card or bank account number used by AOL, and your day and evening contact telephone numbers.
  • Delete Your UK AOL or AIM Screen Name – in the UK you can email AOL at this address: CancelWSAUK@aol.com and ask them to delete your AOL or AIM screen name. AOL explains how to do it hereETA, 1-18-2016: you must hit “Escape” on your keyboard as soon as this page loads or it will 301 redirect to help.aol.com, which gives no specifics.

Send Complaints to AOL (UK Customers)


Cancel AOL by Telephone in France, Germany, Australia and Canada

  • All Callers Outside of the UK
    +44 117 919 1100, +44 117 329 9100
  • Member Services in France: 0-800-903-910, 0892 02 03 04
  • Member Services in Germany: 0-180-531-3164
  • Member Services in Australia 8am to 8pm, 7 days a week (Customer Service, Cancellations, Billing & Sales): 1 800 265 265
  • Member Services in Canada: 1-800-265-4357

Cancel AOL By Telephone Internationally

  • All International Callers (toll call): +(61 3) 9923 4861

If you’re here to get a phone number to cancel AOL, you may also want to know how to cancel AOL, how to cancel AOL online, how to file a complaint against AOL, how to uninstall AOL, or you may just want to catch up on some news about AOL.


How to File a Complaint Against AOL

You might be on this page because AOL won’t stop billing you after you cancel. In that case, you’ll want to file a complaint against AOL (this link gives you the help you need). Your best bet is to file a complaint with the BBB. Read how filing complaints with the BBB has helped my readers get over $1,200 back from AOL.

See my How-to Section to find more ways to get AOL out of your life.

59 thoughts on “Call AOL – AOL Customer Service Phone Numbers, Online LInks and Contact Info – Updated 1-18-2016

  1. I HAVE BEEN AN AOL COUSTOMER FOR AS LONG AS THEY EXISTED.
    I AM HAVING SO MUCH PROBLEM FOR THE PAST WEEK THAT IS UNBLIVABLE.
    MY AOL HAS BEEN DIS CONECTED FOR A WEEK I HAVE BEEN TAKING WITH THE SUPOT CENTERS OVER 20 TIMES TO FIX THE PROBLEM THEY KEEP PASING ME OVER FROM ONE TO ANOTHER PERSON.
    I MUST HAVE BEEN TAKING TO AT LEAST 11 PERSON STEEL THE PROBLEM EXIST TO DAY IS FRIDAT 22 APRIL 5 PM HOUSTON TEX LOCAL TIME AND A IAM STEEL TRYING TO RESOVE THE PROBLEM BUT ALL THE SUPORT NUMBERS DO NOT PICK UP THE PHONE
    I AM 79 YEAR OLD AN ARCHITECT WITH 5O YEARS OF EXPERIANCE THIS IS NOT THE WAY TO RUN A BUSSINES I HOPE SOME ONE WILL READ THIS MASSAGE. THE WAY I SEE NO ONE WILL
    AOL IS NOT WHAT IT USED TO BE CALL ME LET ME TELL YOU WHAT IS GOING ON IF YOU ARE INTERESTED. MY TEL # IS 713 851 68 02

    Like

    • Hi Moe,

      Technically any numbers listed at the top of the page, under the Cancel AOL heading, should bring you to tech support (just say tech support or press 4); same with all numbers listed under the Dedicated heading further down the page (I just checked those myself and they’re all working). After you say “tech support” or press 4 the automated operator will ask for the phone number you used to set up your AOL account. Assuming you’re plugging that in correctly I have no idea why you can’t get through.

      I…I have never been invited by an AOL customer to call and help them with their tech issues! And I’m very sorry, as while I might or might not be able to help you myself, I must issue the standard warning that I don’t work for AOL and add to it, since this is the first time I’ve been asked, that I’m not willing to do it by phone. But! If you absolutely cannot get through to AOL you’re more than welcome to describe your problem here or email me at marahmarie … live …com. I’m probably a bit rusty but likely still pretty good at figuring this stuff out for not being one of their techs, so if I can’t help you, then yes, they will have to.

      If you decide to email or comment here with more info, at the minimum I’d like to know what the issue is and…

      1) If you’re using AOL dial-up – if not, then which service provider do you use
      2) If it is dial-up, is your modem making the dial-up sounds
      3) What version of AOL software’s on your computer
      4) If your bill is paid (easy to forget if you don’t get the bill automatically deducted from a bank account each month or you changed bank accounts recently)
      5) Which version of Windows you have (that is, is it XP, or Vista or Windows 7 or Windows 10)
      6) Did you install any Windows updates recently (I vaguely recall a problem with AOL 9.5 or AOL 9.7 conflicting with some recent updates from one of the operating systems but I’d have to Google again to refresh my memory)

      If I don’t hear from you soon, then good luck.

      Like

  2. Hello

    I have been living in Greece for the past 6 years. however, you do not have a support team here in the area. I need a local non 1800 for the US so that I mayy contact you. Is the number listed above accurate? I have called twice and its recording says UN number. Please e-mail me to confirm thank you

    Despigabr@aol.com

    Like

    • If you’re tired of reading something I put out then you should stop visiting my website. I have not put out anything to read in several years so I’m not sure if you’re still catching up on my posts from 2012 or what, but no one’s twisting your arm either way.

      Also, my website has maybe three ads on the entire thing and I’m not sure how they’re “confronting” you when they’re just tiny text ads tucked under posts at the end of the web pages they’re on. Confront is a pretty strong word used in this context.

      Now, if you’re talking about reading AOL and getting confronted with their ads then that’s a whole ‘nother ball of wax, but if you were using a modern web browser like Firefox or Chrome with a decent adblocker installed you wouldn’t be seeing ads on AOL-branded sites in the first place, of this I can assure you.

      I’m not sure how you “cancel” a web page or advertisement once you’re “confronted” with it but I’d love to hear more. If you’ve used this page to find a number to call AOL with your complaints I’d love to hear more on that, too. Good luck.

      Like

    • Really? We should call someone in India not at all affiliated with AOL to answer AOL member’s tech support queries? If I were you I would take your website down ASAP and stop spamming blogs like mine with the phone number you presented. If you don’t take it down, I’ll make sure someone else will.

      Like

      • But I mentioned the same in our site, we are third party independent support for AOL email users. There is nothing bad to it. I am expert in resolving all type of AOL related issues. I am a technician. What the harm in it? And why you feel offended?

        Like

        • OK, fine, we’re on. I found a blurb on your website (under Terms and Conditions) where it says your (ahem!) “tech support” site is “an independent tech support firm by Nexus tech.” Really? So I’ll be calling them in the morning to find out. If your site is *not* run by Nexus Engineering (a perfectly legitimate company based in Illinois that I doubt would run or even be associated with a site like yours) I wouldn’t want to be you. Good luck (and no, I’m not publishing a link to your website that actually works or the phone number to it until I can verify the Nexus Tech connection. If it’s true then hey, fine, mea culpa – but! I still won’t publish a link or the phone number even if it is true. I think what you’re doing is shady and fools AOL’s customers into thinking you’re actual AOL-hired Tech Support people when you’re NOT, and that sort of bait and switch just to make some money off people already having problems with AOL? It disgusts me.).

          Like

    • I really have to ask why you need an AOL account. You seem to have a FIOS connection so there’s one thing down – assuming it’s your ISP, then you’ve got a nice, fast connection. You’re also using GMail, and while I think of it as the most intrusive, evasive email service out there, it’s also pretty good as far as being fast and feature-packed, so one can assume you don’t need AOL for the email address, either (Really? I mean, really? You can keep your AOL email address for free.)

      I’m sorry, but no one else is going to come to this page to help you, and I don’t feel compelled to, either. Why not just cancel if they won’t cooperate? What exactly do you need to keep paying AOL for?

      Like

    • AOL has a built-in function for marking email as spam in just one click (read the first few lines of this to find out what that does). If you think you’re being bulk-emailed spam and want to report it, you can start here: http://postmaster.aol.com/SupportRequest.php

      Bear in mind that AOL says they will not engage in a feedback loop with any user who gets spam delivered straight to their Spam folder, and that AOL has no interface in place for reporting spam in your Inbox besides the feedback form linked to above. To report a specific user for spamming you (a TOS violation) contact TOSEmail1@aol.com.

      Like

  3. I’m simply sick and tired of getting eMail from AOL’s TOS general on NONEXISTENT ABUSE and “threats” to shut down my 10buck/month account—now repeated questions to this TOS general to at least show me where these violations are as the posts picked up and sent back to me contain NOTHING beyond facts which disturb their liberal majority—-so who do you contact on the issue of HARASSMENT ?….and yeah, I keep this AOL due to the simple fact that it’s ONLY $10 a month for ISP,unlimited access, etc etc etc–who else has THIS ? but i refuse to KISS their arses on nonexistent violations–

    Like

    • Just cancel your AOL account. Seriously. I worked with someone who used to work for AOL a few years back to get someone else’s account un-ToSed – and it was a perfect waste of time. For one thing, once I checked into her story (I read almost everything she’d ever posted on AOL’s message boards, which took me a few weeks), yeah, she completely deserved to be ToSed (not only that, but she single-handedly ruined the boards years ago by introducing, let’s say, some unpleasant elements that could not be gotten rid of for the sheer numbers they came in eventually).

      For another thing, there are few people left at AOL to do the ToSing and/or reinstatements and they’re not going to bother *if* it’s even so much as “debatable” that you’ve threatened, provoked or harassed another AOL member in any form or fashion recently or in past. You must remember AOL is a private website and can choose who to have as a member and what message they want you as a member to convey. If they want you eating out of HuffPo’s hand, and you don’t want to, then don’t fight it – just move on. You have no rights here. Get used to it.

      “it’s ONLY $10 a month for ISP,unlimited access”

      Dial-up, right? You need something better. DSL is $14.95 a month in some areas – and it’s 2011, not 2001 – what the heck are you waiting for?

      Like

  4. Dear AOL Team,

    I have AOL mail a/c and I find at times some mails are sent from my mail Id without my knowledge. These stray mails are not sent by me. Please let me know how can I cancel my AOL mail a/c.

    Regards,

    RG Bhat
    Bangalore
    INDIA

    Like

    • Hi, I might go ahead and submit your question to the Mail team myself (this blog is not run by the Mail team nor by AOL, just to clarify). How to cancel an AOL India account is a good question – and you have an @aol.in address, so you’re a good test subject. I’m not sure if the usual customer service and Fraud Dept. numbers apply for AOL India account cancellation – but I do know for certain that you can’t use the online cancel forms AOL provides, since they cover only members in the UK and the US.

      Like

    • hope by NOW you’ve sorted this out but as a routine you should always be deleting SENT MAIL and then you’ll see if some “bot” has gotten into your account as a form of virus and been using your account to send out what’s usually “spam”—-you simply contact LIVE HELP while online and tell them the situation that these are NOT YOURS and you cannot accept any responsibilities for whatever the content is—-then run a good malware program and change your passwords….and always run a good malware program/check your firewalls etc–as for closing down accounts ? i believe AOL’S cleaned up their act and you can always notify your credit card carrier on the info as well and some credit card carriers ARE GOOD ENOUGH to put notation that anymore AOL is an unauthorized charge while some will simply wait for them to keep billling you and then you have to get into that dispute mode.

      Like

  5. […] Posted by intoolate in how-to, how-to: switch to firefox. Tagged: after aol: how-to, how-to, how-to: use firefox. 4 Comments So you’re ready to make the big switch. You’ve set up an account with a new service provider so you won’t lose your Web connection, you’ve saved your AOL email, Favorites and AOL Address Book, and you want to call AOL soon to cancel your account. […]

    Like

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s