AOL Has Every Reason to Cancel Your Free Account

Stop the not knowing

The amount of ignorance on the Interwebs is…awe-inspiring. Take The Consumerist’s latest stab at AOL: AOL Has No Reason to Cancel Your Free Account. I’m all for taking a good stab at AOL, as long as it’s deserved, but in this case, it’s not.

The author of the email that brought forth The Consumerist’s wrath is misinformed, to say the least, which is AOL’s fault for not letting members know how to cancel free accounts, not his fault for being unable to find that information.

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How to Delete Your AOL Or AIM Screen Name – Updated 1-18-2016

How to delete your AOL or AIM screen name

Updated 1-18-2016.

The only way to delete your AOL screen name if you live in the US is to completely cancel your free or paid AOL account (information for AOL UK users is hereETA, 1-18-2016: you must hit “Escape” on your keyboard as soon as this page loads or it will 301 redirect to help.aol.com, which gives no specifics). The easiest way to do that is to use AOL’s online cancel form.

The form was designed to convert paying AOL subscribers to free-of-charge accounts, but it can also be used to completely rid yourself of your AOL screen name.

It’s as simple as filling out your name, address, alternate email, phone number, then checking the box next to where it says, If you do not want your account to be converted to free, or if you want to cancel your free account, check here (screen cap).

To keep you from having to click through to my all-purpose post on using the online cancel form to completely cancel your AOL account, here it is:

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How to Cancel Your Free or Paid AOL Account With AOL’s Online Cancel Form – Updated 1-18-2016

Updated 1-18-2016.

AOL UK users must visit this page and follow the instructions – ETA, 1-18-2016: you must hit “Escape” on your keyboard as soon as this page loads or it will 301 redirect to help.aol.com, which gives no specifics. AOL has removed their cancel form for the United Kingdom sometime within the last few years. If you’re an AOL user in the US, you can still use the US cancel form linked to below.

Everything AOL offers (except dial-up and “Premium Services” in the US, and broadband service in the UK) is free as of August, 2006. That means you can cancel your AOL account, convert it to a free account, keep your AOL screen names and AOL email addresses, sign into aol.com, read and write email – all for free.

Ready? Check your account to make sure you cancel AOL at least 2-3 days before your next billing cycle. That way you won’t be billed for another month of service, since online cancellations can take up to 48-72 hours to process.

Whether you want to cancel your paid or unpaid AOL membership, you’re on the right page! Just follow these easy steps…

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Losing money on AOL after you cancel? It’s a small consolation, but…

AOL is losing money on itself, too. In the last five years its valuation (what people think it might be worth if sold to another entity) has dropped from the $20 billion Google pegged it at in 2005 to a mere $4 billion to $4.3 billion, according to several analysts.

If you cancel AOL but can’t get them to stop billing you, how does this affect you? It doesn’t. It can be hard to fight AOL for your money back, but it can be done. In the meantime, you can comfort yourself with thoughts of karmic retribution visited upon the company by itself, which has seen it’s value sliced, diced and basically diminished to nothing over the years by its own mismanagement.

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[FAQ] It’s NOT true that you will lose your high-speed connection to the Internet if you cancel AOL!

AOL Is LYING

I’m not going to beat around the bush: AOL is run by liars, thieves and crooks. Take this lie slapped across a cancel page on aol.com:

This is a LIE

“If you cancel you will no longer have an Internet connection, live technical support or security software.”

FACT: In the US, most of you will NOT lose your high-speed connection to the Internet if you cancel AOL.

There are a few exceptions:

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Call AOL – AOL Customer Service Phone Numbers, Online LInks and Contact Info – Updated 1-18-2016

Call AOL – AOL Phone Numbers, Online Links & Contact Info for US, UK & International Callers

AOL phone numbers and contact info.

Updated 1-18-2016.

Every few years I take an entire day out of my life to dial all of the AOL phone numbers you see on this list. AOL constantly shuffles phone numbers around and often disconnects or reroutes them, so this sort of “in-the-field” work is sadly very necessary. As of 1-18-2016, all of the phone numbers and website links you see here should work as advertised.

If any US or non-US AOL phone numbers no longer work or if dedicated phone lines for certain departments suddenly reroute to general numbers, or if you find more phone numbers and addresses for AOL that are not listed here, please let me know.

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