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AOL's barn door is unlocked

Last edited/updated 11-02-2006.

AOL has sucked since they started.

From censoring in chat rooms to charging too much for dial-up to forcing spyware and virus downloads when members install their bloated software, which wrecks smaller systems like my own, to letting legitimate email hit spam filters, to refusing to let customers cancel, to treating call reps like canned goods in drab, overstuffed pantries (called pods), then tossing them out for not being clever enough or just to reduce costs, to firing John over Vinnie Ferrari rather than retraining him, to their latest crime against humanity — the release of 650,000 user search queries to the public — AOL proves time and again they never value the heart of their business: the people who pay for and maintain it.

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