AOL UK users must visit this page and follow the instructions – ETA, 1-18-2016: you must hit “Escape” on your keyboard as soon as this page loads or it will 301 redirect to help.aol.com, which gives no specifics. AOL has removed their cancel form for the United Kingdom sometime within the last few years. If you’re an AOL user in the US, you can still use the US cancel form linked to below.
Everything AOL offers (except dial-up and “Premium Services” in the US, and broadband service in the UK) is free as of August, 2006. That means you can cancel your AOL account, convert it to a free account, keep your AOL screen names and AOL email addresses, sign into aol.com, read and write email – all for free.
Ready? Check your account to make sure you cancel AOL at least 2-3 days before your next billing cycle. That way you won’t be billed for another month of service, since online cancellations can take up to 48-72 hours to process.
Whether you want to cancel your paid or unpaid AOL membership, you’re on the right page! Just follow these easy steps…
- Click this link or copy and paste this URL into your browser’s address bar:
https://bill.aol.com/SPortal/jsp/notify_fdm.jsp – ETA, 1-18-2016: you must sign into AOL to complete this form.
- Sign in with the AOL screen name you want to convert to a free account or completely cancel (screen cap). On the next page, answer your Security Question (screen cap).
- Fill out the cancel form (screen cap) you see now. If you want to completely cancel (in other words, you do not want use AOL for free!) place a check in the box near the bottom where it says: If you do not want your account to be converted to free, or if you want to cancel your free account, check here (screen cap).
- Click Submit.
Once you’ve submitted the form, you might want to call AOL to check your cancellation status.
Your cancellation can take up to 48-72 hours to process but your screen name will remain active for up to six months after you “delete” it (AOL never explains how one “deletes” it).
Caveat: AIM and AOL Affinity users cannot cancel their accounts with the online form. To cancel your AIM account, see this article (it’s basically hopeless). To cancel your AOL Affinity Account, your best bet may be to call or write AOL: see AOL Contact Info.
For other questions on how to cancel AOL, please see How to Cancel AOL.