This is Anti-AOL, so I’ll be brutally honest: AOLers aren’t the only ones glad to see Rondy go. Me, too! Years ago I had this sudden flicker of hope for AOL’s future – even if its past was in rags – when Jon Miller took over.
In light of AOL’s “Just cancel the account” fiasco this was what Miller had to say (sort of): “The hell with paid access – let’s become an ad-driven thingy and give away everything – content, software, and email – for free.” He knew AOL’s inability to give people good customer service, timely cancellations, and a decent software suite was entirely intractable, so he chose to move AOL on to greener pastures. I was happy for his arrival and about as excited for him as I could be, considering I’m jaded from years of disliking AOL.