Yes, you can use AOL’s software and email now – for free!
The emails about how to cancel and remove AOL are piling up in my inbox again – in fact, that’s nothing unusual – so let’s go over this one more time, folks:
You can use the AOL software that’s already on your computer, or download and use the latest AOL software from aol.com, and use AOL’s online email service for free since August of 2006. Find out how to cancel your monthly charge for AOL here. Scroll down the page linked to in the previous sentence to choose the cancellation method that best suits your needs. What follows are some exceptions:
6-9-08 – Edited – and I don’t know how two copies of this post were published. I’m thinking it’s an extension in Firefox that copies text; it may have auto-filled a blank update screen, making me think I was editing an already-published post.
I got an incredible email tip today from a former AOL CSR pointing me to this post on The Red Tape Chronicles at MSNBC. It seems the reason you can’t cancel your AOL account is ‘perverse incentives’ that reps get to keep you from leaving. Not only was the post on the mark, it also inspired one former AOL service rep to reveal how Time Warner, AOL and DISH Network each employ the same sleazy tactics to keep you from canceling. Cookie-cutter customer service Catch-22s up ahead courtesy of ServiceRep$517….(comments on the post aren’t designed to link so I screencapped it).
“We lie, cheat and steal – or lose $300 per customer!”
I have been a customer service rep for 4 years. I have worked for Time Warner, AOL and DISH network. All of them worked the same way. We were TOLD at orientation to lie, cheat and steal. Do “whatever you have to do” to keep getting money from the customer. If they ask to cancel the service, lie to them. They flat out told us to lie. Right to our faces. Lie. For every customer that we tricked into upgrading vs. cancelling was worth $300 in bonus.