AOL redid their Postmaster@AOL website so now you can’t find anything

It’s getting hard to find out much about AOL with only a few million people left who still use it, and many of them pissed about a home page redesign that occurred over four years ago. I can understand AOL isn’t catering to the broadest nor most technically adept userbase and that the need for good services such as the original website has been greatly reduced as more and more people quit AOL.

But I think for the sake of trackable history that what AOL has done by pulling down the original Postmaster site only to replace it with the bubbly-looking, inconsequential mess that sits in its place now is wrong. Here’s a screengrab of’s cache of the original AOL Postmaster website after one of my friends from LiveJournal, Annalivia, redesigned it, right before she left her postmaster position at AOL for good.

This web page no longer exists.

And here is the AOL Postmaster website now:

This web page exists. And I am sorry it does.

I need someone to explain how such an After could possibly be better than the Before.

One day – and I’m not trying to be mean by saying so – AOL will probably cease to exist except as a service people might or might not recall with a laugh, a shudder, or maybe with a few memories, either good or bad.

When that day comes, sites like the last fully comprehensive version of will be the only digital footprint left to explain how AOL’s backend, servers, and hardware worked. You can see for yourself with a quick trip through Google that there’s no wiki for that, not on Wikipedia and not on AOL. AOL has erased and deleted every last bit of technically useful information from the knowledge base they once publicly maintained themselves.

I want to know why. How much could it cost them to keep those pages up and running?

The information they held would probably never need to change, so updating them wouldn’t have been much of a hassle. The amount of history lost by erasing them so that the average layperson can’t learn how AOL’s service once worked without having to wait for a media reporter to research it and print up the result of an arduous fact-finding mission is priceless (I can envision her trying to interview devs who worked for AOL 20 years ago, now in the beginning stages of Alzheimer’s, who answer every question with one of two phrases: “Well yeah, maybe sort of”, and “Uh, well, no, maybe not.”).

It’s one thing for AOL to delete a how-to cancel page, which they did almost 10 years ago, making me briefly famous for getting pissed about it and embarrassing them in the process. It’s quite another to erase knowledge and history.

It’s probably too late to hope AOL will rethink this, but it sure would be nice if they did.

The Wayback Machine’s cache is at AOL’s whim and mercy. It can be deleted using just one meta tag forbidding it to exist at anytime, so I’m seriously thinking of scraping my own copy. It’s not the most efficient way to fly as code from the archival server will get mixed in and splicing apart what’s AOL’s and what’s exclusive to the Wayback Machine might get messy, but it’s better than nothing, which is about all AOL has left us to look at anymore.

Verizon Intends to Get Out of FiOS/Landline Business

A comment I received yesterday said, in part: “The lucky ones [implied: who subscribe to Verizon] that could afford fast dsl & then fios a long time ago don’t care about all this misery [implied: for AOL users] and that’s my hard luck”.

I thought how common it might be to believe (or to fear, depending upon your perspective) that Verizon buying AOL was done simply to fold AOL’s dial-up business into Verizon’s landline and cable services. There is also a perception that between AOL users and FiOS subscribers, the FiOS side will get the better end of the stick. Hey, not so fast.

I don’t spend a lot of time updating so I haven’t explained why I disagree, but here goes…I’m not saying anything new or uncovering any earthshaking secrets here, either, just aggregating well-known public information…make of it what you will.

Verizon is getting out of its copperline businesses. All of them. The company will focus strictly on making money from wireless. Don’t believe me? I don’t feel like writing a lot on this because it’s not a topic that does much for me, so let me quote from other media outlets and get on with my day…

Verizon decided to stop rolling out FiOS in 2010, with most of its infrastructure still unbuilt, to remain forever incomplete.

Just a few months before the AOL acquisition, Verizon dumped their existing wireline and FiOS businesses in three states – Florida, Texas and California – to concentrate on wireless.

Verizon gave New Jersey the shaft at a huge cost to its residents – $15 billion, to be exact – and will not expand FiOS as long-ago promised.

Verizon plans to be out of the cable and landline businesses within the next 10 years.

If I were an Verizon FiOS or landline customer, I’d be very, very worried.

I’ll keep the change, thanks.

What follows is pure editorial and I don’t mean to sound like sour grapes but I’ve gotta say it. There would be no Verizon buying AOL today without AOL’s remaining 2 million subscribers – because without those subscribers AOL would no longer exist. That’s right: if 2 million people had cancelled AOL in a more timely fashion you wouldn’t be reading this. Verizon probably would’ve bought Yahoo! because there’d be no AOL left to buy, and I’d be very happy because the sale to Verizon is shaping up to be a disaster.

But nooooo, AOL’s infamous retention schemes, among other problems, have resulted in them getting what they wanted, which was a way to finance their new ventures into selling ads and owning content producers such as TechCrunch, Huffington Post and Engadget – which resulted in me not getting what I wanted, which was for every last paying member of AOL to cancel their accounts.

This is the blog of someone who, 10 years ago, could not cancel a free trial of AOL so she started a blog about it. At the time, AOL had about 15 million subscribers. That is a lot. Thanks in part to blunders such as this can’t cancel fiasco, along with the fact that high speed broadband, DSL and phones and tablets with 3G, 4G and wifi connections actually do exist these days and can be rather affordable, AOL has shed about 13 million more people. For this I’m thankful. But not thankful enough, because 2 million of you have stuck around long enough to enable the disaster of Verizon buying AOL and I can’t get over why anyone would give AOL money if they didn’t absolutely have to. And almost none of you absolutely have to.

To get the “absolutely have to” part out of the way, yes, I understand that for a tiny percentage of subscribers, you have no choice. You live out in Appalachia or out on the prairie – or else you’re of the mindset that you’ve only ever used AOL and you kind of like it and you definitely don’t want to switch now. At least you’ve got something that works where you are, that you fully understand how to use. Great.

But for the rest of you, you probably have not been doing one of a few things, like checking your credit or debit card statements for unauthorized charges from AOL long after you thought you cancelled your dial-up service. Or else you’ve chosen not to cancel AOL, knowing they still bill you every month, because you think you need AOL to get online – but you really don’t, not if you already have a broadband or DSL connection coming into your home or business. And do you seriously think you need AOL for “back-up Internet”? Brilliant marketing ploy from a dying Internet giant, perhaps, but no, seriously, you don’t.

So Cancel AOL Already!!! OMG!!!

The remaining 2 million subscribers are – again – the only reason AOL makes money. If it was only a matter of AOL servicing remote areas or how everyone’s 90 year old grandma has used AOL since 1992 and can’t stop now, AOL would’ve gone out of business a long time ago. The 2 million remaining subscribers are the only thing keeping AOL afloat. And with AOL being sold to Verizon, these subscribers are financing a possible consumer privacy disaster, a serious threat to net neutrality, and a likely throttling of true editorial freedom. Maybe, if you’re a paying subscriber, you could think about what your money is financing before you pay AOL again.

Two million subscribers back in AOL’s heyday of having upwards of 25 million or more was – once upon a time – an acknowledged rounding error where the total amount of subscribers could be higher or lower by about that many people. No one knew for sure. But now that 2 million subscribers is all they’ve got, that’s one rounding error I’ll gladly keep the change on, thanks.

So folks, let’s get started…

Here’s a list of internet providers that are not AOL which provide dial-up. Here’s a list of providers that offer DSL. Here’s a list of broadband providers. Your task right now? Sign up with a provider that services your area, that you like the sound of and that you know you can easily afford. Once you’ve got that out of the way…here’s how to cancel AOL. Got that all done? Here’s how to get AOL’s stuff off of your computer.

Verizon AOL Portal up since Aug. 2013

In perhaps a small presage to the Verizon/AOL deal, Verizon has been running an AOL web portal for smartphone users since May 2013 (the first record of it was made on Aug.26th 2013; the cached page welcomes users “to the new Verizon Portal by AOL”).

Curious as to how this happened, I found an AOL press release which explains very little:

AOL To Offer Exclusive Mobile Web Portal To Verizon’s Smartphone Customers

(NEW YORK) May 6, 2013 – AOL (NYSE: AOL) announced today a content distribution partnership that will bring the portal to Verizon Wireless smartphones and certain tablets running the Android, Windows Mobile and RIM operating systems. It is the first time that AOL will be the exclusive provider of the VZW Home mobile web portal on smartphones and tablets for the nation’s largest wireless carrier.

Beginning this summer, existing and new Verizon Wireless customers will have the AOL portal bookmarked on their smart phones and tablets’ web browsers. The multi-device experience will feature the recently refreshed AOL homepage — with breaking news, weather and maps — as well as live streaming events and popular videos. Personalization features will allow users to customize news sources, categories and other tools to their needs.[…]

Everyone talks about how the allegedly false rumors of Verizon wanting to buy AOL were quickly hushed-up but in the long run quite true, but no one mentions they’ve partnered before to bring this co-branded portal about (which, strangely enough, uses Bing as its default search engine. This is strange because AOL normally uses a co-branded version of Google for search, but Bing seems to have some sort of an agreement with Verizon which might preclude AOL using their own search appliance).

Also little known to the teeming masses, Verizon’s FiOS once had a co-branded AOL home page which Verizon discontinued on Oct. 15, 2011, according to a Verizon Support page.

AOL Sale Might Not Go Through: Shop the Company/Lack of Fiduciary Duty

In other news around the AOL sale, there’s a very real chance it might not go through. While everyone (including myself) talks as though it’s a done deal (and Tim Armstrong has been said to be hoping to get it over with about a month from now) there are problems with how it was conducted. AOL did not shop itself around, accepting the first interested suitor to come along. (As I said on another blog, this could have been your local Stop ‘N Shop for all the difference it makes; AOL was not looking for “synergy” so much as “some money”, and Timmy stands to gain a lot of it from this sale – $180 million in stock options alone, to be exact).

Another problem as seen by several attorneys, including a former Attorney General of Louisiana, is that AOL has potentially valued itself, at $50 per share, a bit too low. There are quite a few attorneys investigating that possibility.

Update, 6-5-15: Perhaps realizing that “not shopping itself around” could stop Verizon’s acquisition of AOL, AOL has done a regulatory filing which claims the company recently had three other suitors – but suspiciously enough, the filing does not name them, referring to them only as Company A, Company B, and Company C, and none of the suitors seemed interested in a full-on acquisition of AOL, instead pondering buying AOL assets in more piecemeal fashion. Which still might not be sufficient to fulfill regulatory requirements that AOL – the entire company – be shopped around before selling itself to Verizon.

How Google’s New Privacy Policy Will Affect You While You Use AOL

Yesterday on my other blog I asked readers an odd question: “How will Google’s new all-in-one privacy policy affect people who use AOL’s search engine, since it’s “enhanced by Google”?” It’s a question no one’s asked – nor answered before. Without waiting for a response, I fired off two emails: one to AOL’s Privacy Team, the other to Google’s*. My email to AOL is as follows:

To whom it may concern,

I run an informational blog about AOL and am politely requesting an official response to the question, “How does Google’s new privacy policy affect users of AOL’s Google-enhanced search?” Are AOL users (especially those signed into AOL when they perform searches) subjected to Google’s new one-for-all privacy policy, which went into effect on March 1, 2012 and is described by Google here:

If so, in what ways exactly are AOL users affected by Google’s policy changes?

Specifically, if an AOL user signs into AOL, for example, with the handle while also signed into Google as, for example,, then conducts searches on AOL’s search engine, does Google collect information on’s searches and tie them to’s account?

Any and all information you can impart on this important topic is appreciated. Thanks in advance for your time in this matter.

Ms. M. Marie

And this is how AOL responded (with added emphasis my own):

Dear Ms. Marie,

Thank you for your inquiry about how AOL Search enhanced by Google may be impacted by Google’s privacy policy update. Currently, users who visit AOL owned and operated properties or use AOL products (such as AIM, Winamp, AOL Editions, etc.) are not affected by Google’s recent privacy changes, as AOL does not share individual user data with Google. Searches performed through AOL Search are transmitted to Google through an AOL-managed proxy. During this process, unique identifiers (including personally-identifiable information, cookie IDs, AOL usernames, email addresses, full IP addresses, etc.) are removed by the proxy before being submitted to the Google search API. AOL users that choose to consume Google products (e.g. Gmail, Google Toolbar, Google Maps, etc.) while connected to the Internet via the AOL software will be affected by Google’s privacy changes – just as they would be with any other Internet Service Provider.

We are committed to continuing to work closely with Google to ensure we are providing transparency to users of AOL Search. As AOL continues to innovate and develop new products and features, including functionalities from other service providers, we are committed to providing appropriate information and options to our users. Please visit for the most up to date information and options for the treatment of your AOL information.

Should you have further questions regarding AOL’s collection and use of information, please feel free to contact us at this email address [].

AOL Privacy Team

In plain English, I think what AOL means is: it doesn’t matter if you’re signed into AOL or Google (or both) when you use AOL search, because all data transmitted by AOL to Google 1) goes through AOL’s proxy servers first, which strips out most of your IP address (and stripping out your IP address, folks, is good, because Google also collects info on you based solely on the IP address you search and use Google on, without even signing in!) and 2) your data is so anonymized by the time it gets from AOL’s proxy servers back to Google’s machines that no one at Google could reliably tie it to your AOL or Google account, anyway.

So now you know that using AOL Search (“enhanced by Google!”) is nearly as good at protecting you from Google’s new privacy policy – which is seen by vast swaths of the Internet as highly intrusive and not privacy-enhancing at all – as searching Google without signing in using any proxy you’ll find on (which is like, a whole list of proxies, dudes…seriously, check them out).

*Google has not yet responded to my request for clarification.

Wow, Internet: hi. Yes indeed: AOL’s Classic home page is gone again.

If you know where the damn page is this time, let us know – leave a comment!

It’s perfectly bizarre to check your stats maybe once a month like I do and expect to see the normal 100-200 visitors a day but instead see there’s been almost 1600 – in under 36 hours. I mean, I don’t even update this thing. Even more bizarre? Looking at both referrer and search term stats, I can’t figure out where the heck ya’ll are coming from, but I’m uh…in shock that you went and found me, regardless.

Missing in action: an entire AOL home page. Whoops!

AOL Classic home page: missing in action - again!

It’s suddenly become as contagious as a rash for people to find AOL’s Classic home page, so, to judge by my stats, which are positively smothered in search terms such as “aol classic”, “classic aol homepage”, “”, “aol classic homepage”, “”, “back to classic aol homepage”, and “”, I’ll assume that’s what most of you are after.

Here, let me make it easier on ya’ll – you’re welcome!

The AOL Classic home page is gone. Yessiree. Again. In honor of the amount of visits I’m getting – 125 an hour, which is a lot for this stupid blog – I’ve looked around the wild and wooly interwebs figuring it’s somewhere (and knowing AOL’s devs, it’s either live or on their Intranet, but still kickin’ around) but I can’t find a working link to it just yet. AOL waved their super-secret magic wand to make go poof! sometime yesterday, August 25th, according to Google’s last cache of, but put no new link in place that anyone can find to restore the Classic look for their apparently very loyal users.

FYI: this link will no longer give you the Classic look: The link works, but brings you to that artsy-fartsy bullshit AOL has in place now. I even ran the link through this tool to make sure there were no cloaked 301 redirects in place, but there’s not. The only redirect AOL has in place is for the non-www version of that page, which permanently points to the www version. If anyone knows how to get to AOL’s Classic home page, please let us know!

Hi AOL, seems to be hijacking/mirroring the entire site!

Oh, boy, how one thing always leads to another, especially with AOL.

Tonight a reader asked how to access the AOL Classic home page (the answer is you can’t, because AOL Classic is gone).

Once that was sorted out (I told her to use instead – it’s ugly, but it’s basically the same thing), I tied up a few other loose ends on this blog, then – you know how I always get bored – so I usually go trawling through search engines to see what trouble I can find, since trouble doesn’t bore me? OK.

So tonight I’ve won the “un-bored” jackpot. Using the search terms (with quotes, exactly as you see it) [“aol” “back to classic” “developer network”] – which were two links at the bottom of the AOL Classic home page] I got this as the third result:

Clicking the Prim Capital link takes you to an identical copy of the AOL Classic home page. Every link you click on that page brings you to another hijacked AOL page on Prim Capital’s servers. Curious as to whether AOL owns Prim Capital or not, I looked it up and, nope, apparently not!

But that’s where my gumshoeing stops. I have got to get to bed!

Have fun, AOL – I wash my hands of this little phishing attack or whatever it is you have going on with the Prim Capital people (but if I owned AOL, whoever runs Prim Capital wouldn’t be able to say their names without speech synthesizers by tomorrow morning – just sayin’).


8 Myths About AOL

There are lots of stories going around about AOL lately. Let’s clear some of them up.

  1. Myth #1: AOL no longer sells dial-up access.
    False. AOL still sells dial-up and BYOA (Bring-Your-Own-Access). The good news is, AOL is down to 4 million subscribers from an all-time high of 25 million subscribers in 2005, with more subscribers fleeing each month.
  2. Myth #2: AOL does nothing but provide dial-up and BYOA access.
    False. AOL does much more. AOL recently thought it was an ad company, but now thinks it’s a media company. Access is something AOL doesn’t “focus” on anymore, because most of AOL’s customer service and tech support calls are handled by employees in India, and the infrastructure for dial-up practically runs itself.
  3. Myth #3: AOL still blankets the US with CDs.
    False. AOL does limited distribution of CDs by bundling them with Dex phone books or by sending them to certain bloggers, but other than that, the days of waiting breathlessly for your next coaster are over.
  4. Myth #4: The name “AOL” is now written out as “Aol.”.
    False. The new “Aol.” moniker is a prime example of “branding”, like how I changed my blog’s name a few years ago, to improve my, um, “brand”. I’d prefer if you call my blog “Anti-AOL” now, but if you still call it “Marah’s AOL Log”, that’s OK, too. It wasn’t a legal name change, and neither was AOL’s. You can write its name out however you want. I prefer “AOHell” and “Aolol”, myself.
  5. Myth #5: “Aol.” is a meaningless brand meant to catch your eye and nothing more.
    Well, yeah. But, no, not technically speaking. False. Supposedly, when you choose Aol., you choose the best brand for your lifestyle. (I know…the whole idea makes me sick, too.) So you don’t visit a blog on AOL; you visit “blog.Aol.” Adding the “Aol.” appendage makes you seem smarter and cooler (or, if you’re old school, l33t3r) than the rest of us.
  6. Myth #6: “Aol.” is pronounced…differently, so how do you pronounce it?
    False. You pronounce it the same way.
  7. Myth #7: It is still impossible, damn it, to cancel your AOL account.
    False. You can cancel your paid or free AOL account simply by filling out the online cancel form, unless you live in Washington, DC (AOL programmers forgot to let the District of Columbia in on the magic).
  8. Myth #8: I can cancel your AOL account for you, if you just leave me a comment anywhere on this blog saying something snotty like, “Do away with my service”.
    Hello people, let’s get real: I can’t do that, OK? But the good news is, I think these people can.

Last US Postmaster at AOL Leaving This Friday

I was afraid to believe it, so I emailed the person in question to be sure, but before she could reply (that was only 5 minutes ago) I found a post that confirms that Annalivia Ford is the last Postmaster left at AOL, and unfortunately she will be leaving this Friday (I ran across the news on a Twitter search for “aol sucks”, go figure).

It’s unclear what will happen once Annalivia is gone, but from what she writes on her blog it looks like AOL India will take over US Postmaster operations. Annalivia, as her final parting act, has done a nice re-working of the Postmaster at AOL site, modernizing the layout and adding contact forms for various webmaster issues, including not being able to send or receive email from AOL users.

The website renovation was actually completed last December (it’s hard to believe it’s been that long since I looked at the Postmaster site, but it has) and was not done by Annalivia alone. I’ve updated my AOL Contact Info page to reflect these changes.

3-3-2010, 2:56PM: Annalivia lets me know what’s going on.

By email, she has informed me that:

It’s been getting more and more difficult as we lost more and more staff. On Jan 13, AOL laid off everyone remaining on the US Postmaster team except me and a programmer. At this juncture, the way to contact AOL Postmaster is through the website I linked from my blog. I truly regret not being able to give you a better answer. Thank you for your kind words on your site – the website was in fact my last big project. My manager and I wanted to create a testament, something useful to leave behind.

Be well.

Annalivia Ford
Senior Technical Account Manager
AOL AntiSpam Operations

3-3-2010, 3:51PM: In a sudden fit of good journalism, I finally thought to ask Annalivia if…

She got laid off. It’s the most obvious question but I forgot to ask! So I emailed her again. She very kindly responded with:

I accepted a different position at another company. The joy went out of my work with the loss of my team. Now, I’m off to do something totally different and …no more layoffs 🙂

It must be very demoralizing to see your entire team laid off and to know you’re the only one left. I can’t imagine what it’s like for one person to do the work of an entire department, nor what it must feel like to lose friends, close contacts, and possible mentors on your team. In almost every work situation I’ve been in, I wouldn’t have cared if they took away my boss, but take away my coworkers? It’s unthinkable. I do wish Annalivia the best of luck in her new career.