Almost any complaint against AOL can be resolved if you keep good records and are persistent enough. Stay on top of it. Keep calling AOL and telling them you are writing honest online reviews about them until you know the issue is resolved. Important: Keep a paper trail with notes about what was said during phone calls, hang onto cancellation confirmation letters and/or bills received after you cancel and, if possible and legally permissible in your state, tape calls to AOL. If you can’t legally tape your calls or simply don’t feel comfortable doing so your next best bet may be to live-blog or quickly recap and post your conversations with AOL to your Twitter and/or Facebook page.
If, after taking all of those steps, your issue is still not resolved, your next step should be to file complaints with the BBB, your State Attorney General’s Office, and the FTC.
Your paper trail should include:
- Time and date of your calls to AOL.
- Master Account AOL screen names you’re canceling.
- Names, email addresses, clock numbers and/or shift numbers of AOL reps and supervisors you spoke to and brief notes about what was said.
- Your cancellation confirmation number. If you don’t have one but you did try to cancel you can still file a complaint.
- Any reason AOL reps and/or supervisors gave you for refusing to cancel your account.
You should also have on hand: