AOL Phone Numbers & Contact Info for US & International Callers
Updated 6-30-08, 11-10-08, 6-30-09, 7-26-09,
10-20-09, 11-22-09, 12-26-09, 1-9-10, 1-12-10, and 3-3-10.
Once every year or so I call AOL phone numbers to keep this list up-to-date. AOL constantly shuffles phone numbers around and often disconnects or reroutes them, so this sort of “in-the-field” work is sadly very necessary.
If any US or non-US AOL phone numbers no longer work or if dedicated phone lines for certain departments suddenly reroute to general numbers, or if you find more phone numbers and addresses for AOL that are not listed here, please let me know.
Cancel AOL By Telephone, Online Cancel Form, Fax or Snail Mail in the US
General Member Services in the US, toll-free 8:00 am-2:00 am, 7 days a week:
- Direct line, with no wait, for English-speaking customers: 1-888-758-0297
- AOL Member Services in English (including technical support – just say “tech support” when AOL’s automated system prompts you)
1-800-466-5463, 1-800-827-3338, 1-800-827-6364, 1-866-278-8089, 1-877-773-4462, 1-888-211-3926, 1-888-265-8001, 1-888-265-8003, 1-888-265-8004, 1-888-265-8007, 1-888-265-8008, 1-888-346-3704, 1-888-849-3200
- AOL en Español (Estadas Unitas soledad)
1-800-771-7084, 1-866-885-5117 and 1-888-265-1111
- Hearing-Impaired AOL Members – TTY Service
- Cancel AOL US With the Online Cancel Form
Cancel Form Link and Instructions
- Cancel AOL By Fax in the US
1-703-433-7283 (VA) and 1-703-466-9225 (VA)
- Cancel AOL US By Snail-Mail Letter
Write to: AOL LLC, PO Box 65100 Sterling, VA 20165-8800. Cancellations should be processed within 72 hours of receipt. Include the following info: Your full name, master screen name, last four digits of the credit card, debit card or bank account number used to pay for AOL, and day and evening contact telephone numbers.
- Delete Your AOL or AIM Screen Name – in the US you cannot call or write AOL to ask them to simply delete your AOL or AIM screen name, but you can get your AOL screen name deleted by “completely” canceling AOL. Read more about how to do that here.
- Complain to AOL US Corporate, 9am to 6pm Eastern Time, Monday thru Friday
1-703-265-1000 (an ex-AOL subscriber reports “miraculous” success canceling AOL with this number)
Dedicated Phone Numbers for AOL Members in the US
- AOL Fraud Dept.
Report Unauthorized Account Use, Unauthorized Billing, Hacked Accounts
- Mobile Help
- Reactivate a canceled account – will reroute if you need a different dept.
1-888-265-4042 and 1-800-381-4006
- Access Numbers
- Email Issues – Postmaster at AOL
6-30-09: AOL has redirected the phone number for “Postmaster at AOL” to “AOL Premium Features and Services”. You can’t reach the Postmaster by publicly available phone numbers or email addresses anymore, but if you’re a webmaster (not a regular AOL user!) who has AOL email issues, you can now start a Feedback Loop, open a Support Request for Trouble Sending Email to An AOL Member, or Trouble Receiving Email From An AOL Member and peruse a link-list of online help tools. Effective March 5, 2010, the last person at the US Postmaster division will turn the lights out. AOL India will take over AOL’s US Postmaster operations.
Send Complaints to AOL (US Customers)
- AOL LLC
Attn: Heidi Jongquist, Program Director
Regulatory Order Compliance
PO Box 65571
Sterling, VA 20165-8806
Ms. Jongquist no longer has a working public phone number.
Cancel AOL By Telephone, Online Contact Form, Fax or Snail-Mail Letter In the UK
Member Services in the UK
- UK General (including technical support)
0117 919 1100, 0844 499 5555
- Cancel AOL UK With the Online Cancel Form
AOL UK Online Cancel Form
- How to Cancel AOL UK Broadband
How to Cancel Membership – AOL UK Info Page
- Cancel AOL by Fax in the UK
0870 320 2016
- Cancel AOL UK By Snail-Mail Letter
Write to: Cancellations Department, c/o Member Services, AOL Broadband, PO Box 387,Southampton,
SO30 9AL. Cancellations should be processed within 72 hours of receipt. Include the following info: Your full name,
master screen name, last four digits of the credit card, debit card or bank account number used to pay for AOL, and day and evening contact telephone numbers.
- All Callers Outside of the UK
+44 117 919 1100, +44 117 329 9100
- Delete Your AOL or AIM Screen Name – in the UK you can email AOL at this address: CancelWSAUK@aol.com and ask them to delete your AOL or AIM screen name. AOL explains how to do it here.
Send Complaints to AOL (UK Customers)
- AOL UK Broadband Users
How to File a Formal Complaint
Cancel AOL by Telephone in France, Germany, Australia and Canada
- Member Services in France: 0-800-903-910, 0892 02 03 04
- Member Services in Germany: 0-180-531-3164
- Member Services in Australia 8am to 8pm, 7 days a week (Customer Service, Cancellations, Billing & Sales): 1 800 265 265
- Member Services in Canada: 1-800-265-4357
Cancel AOL By Telephone Internationally
- All International Callers (toll call):
1-703-264-1184 and +(61 3) 9923 4861
If you’re here to get a phone number to cancel AOL, you may also want to know how to cancel AOL, how to cancel AOL online, how to file a complaint against AOL, how to uninstall AOL, or you may just want to catch up on some news about AOL.
How to File a Complaint Against AOL
You might be on this page because AOL won’t stop billing you after you cancel. In that case, you’ll want to file a complaint against AOL (this link gives you the help you need). Your best bet is to file a complaint with the BBB. Read how filing complaints with the BBB has helped my readers get over $1,200 back from AOL.
See my How-to Section to find more ways to get AOL out of your life.