Here’s a comment left by a visitor on my AOL Customer Service Phone Numbers and Contact Info page, who writes that by calling 703-265-1000 and leaving a voice mail message, he or she was “miraculously” able to cancel AOL:
After reading this web site I was finally able to cancel AOL and get them to cancel the continued billing for AOL. I’d had AOL for years but when my bank account was compromised and I got a new Visa number I was unwilling to give the number to a person in Romania who barely spoke English.
When I offered to give the number to someone in the US they refused. At that time I tried to cancel AOL. I was being billed monthly service fees but blocked from using AOL. As the monthly charges continued to increase the “total due”, I was unable to cancel and convince them I had not been using AOL since they had blocked my usage.
Finally thru this site I called ….703-265-1000 and left a message on a voice mail. Miraculously I received a letter canceling all charges and finally terminating AOL.
Never give your full credit or debit card number to an AOL call rep.
You can change the way you pay for your AOL account online; just visit this page. It’s better to keep your credit or debit card number to yourself than to give it to a call rep. All the same, the last rep this customer spoke to should’ve asked for the last four digits on the debit card to confirm the billing method, and from there should have canceled the account when asked to.
This customer was also blocked from using AOL. My take on it is the last call rep he or she spoke with knew that the billing method was in question and decided the account may have been compromised, too, so the customer was TOSed simply to protect the account.
Since the customer was still being billed monthly for a locked-down, unusable account, there was no choice except to contact someone higher-up at AOL; in this case, that meant calling AOL Corporate (the Corporate headquarters have moved from Virginia to New York in the last year; I assume calls are being re-routed).
I’m glad this story had a happy ending – but if you’re having your own problems canceling AOL, please let me know.