It was a stunningly bad year for the company I love to hate, but I couldn’t decide which stories should make the number one and two slots so I flipped a coin. Read on and let me know what you think.
After paying almost $27 million to satisfy four attorney generals in the Northeast and Midwest who sued AOL for their anti-cancellation policies between 2003 and 2006, you’d think they’d change their evil ways, since they were sued for the same thing by 44 states back in 1998, and their reputation was starting to dim thanks to their growing infamy, but that wasn’t the case.
It was on the down-low that they kept the same rewards system and tactics in place so people were surprised to learn that Jon, a call rep for AOL, gleefully violated every agreement AOL has struck in the United States since 1998 with Vinnie Ferrari, who got his 15 minutes of fame exposing them for the shameful greed they still succumb to. Vinnie single-handedly made the story an overnight sensation when he posted it on his website (which he claims gets over 500,000 hits a week) and simultaneously submitted it to The Consumerist, SlashDot and Digg, which caused his website to go offline for three days because his servers couldn’t handle the traffic.