This how-to is for people who get an error message when they try to remove AOL from Vista. If you are not getting the error messages mentioned in this post, please see How to Remove AOL (any version).
So you’re an ex-AOL user who’s moved on from Windows XP to Windows Vista. You put AOL software on your new Vista computer or added it to a new Vista install on your old computer back when you still paid for AOL.
Now it’s days, months, or years later, you’ve finally canceled AOL, and you no longer want to keep AOL installed, even if you can still use it for free, but you can’t get rid of it no matter what you do.
Republished 12-30-08. Last updated 12-03-09.
If you are getting error messages when you try to remove AOL from Vista, please see this post, or see this post for error messages on Windows 7. If AOL won’t shut down before you remove it, or if keeps running after you remove it, see this FAQ.
Note: This tutorial will also help you remove AOL OpenRide, AOL Desktop Search and AOL Explorer 1.5. Unfortunately, I can’t fit that many versions of AOL into the title of this post, or into the sidebar.
Last updated 1-31-10.
This FAQ is for people having problems removing AOL. It is not a replacement for my how-to-uninstall AOL tutorials. Please see the tutorials if you missed them on your way in. You can leave a comment here or send me an email to get other questions answered or to offer up your own solutions.
If you’re looking for an operating system-specific FAQ, please see these:
The instructions on this page will work for Windows XP, Vista and Windows 7 users in most cases (if not, see the how-to pages linked to above). My tutorial index and FAQs are constantly updated to reflect changes in AOL’s and Microsoft’s software.