My letter to the WA State Attorney General.

9-6-07: Several links on this page don’t work but there’s nothing I can do about it.

Note to readers: AOL is denying subscribers easy access to their Cancel My Account page, in a pattern that clearly emerged when I published links to that page on websites beside my own: that’s why I wrote the following (this is a copy of the letter that I wrote to the Washington State Attorney General).

I am writing this as the author of the site, Marah’s AOL Log, at http://marahs-aol-log.livejournal.com/. I began my site in Dec. 2005 after a hard time canceling AOL as a way to vent my frustration with America Online. I enjoyed researching AOL for my site so much I soon expanded it into a full-fledged “one stop site” for how to cancel, uninstall, or complain about America Online. As part of my Site Map I began providing a direct link to a page on AOL.com called “Cancel My Account” starting this February, which provided all the phone and fax numbers and addresses to call or write to cancel America Online.

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There’s ONE page AOL.com hopes you’ll never find.

So where is it?

Before March 8, 2006, nothing about having this journal was exciting. I’d change my CSS, update links and rewrite articles just to keep myself awake while I read it. I’d stare at my site counter and wonder if it looked unprofessional. I started thinking that since I own a journal with the title How to Cancel, Uninstall or Complain About AOL I should link to something on AOL about how to cancel. I spent another week berating myself for my stupidity: my journal had no link like that for three months. By the end of February or the beginning of March I’d found AOL.com’s Cancel My Account page, and added the link to my Site Map.

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