How to Remove AOL (any version) From Windows 7 When It Hangs

There’s an issue with removing more recent versions of AOL from Windows 7 (and therefore I assume all versions of AOL): when you click the Windows button –>Control Panel –> Programs and Features, then click on the AOL Uninstaller (choose which products to remove), it asks you to scan for “older versions of AOL” (it’s not like you have a choice – you can’t skip this step, or you won’t find any AOL clients) then it hangs during the scan.

And it hangs. And it hangs.

If you have a more recent version of AOL installed, you can right-click the Taskbar (or hit Ctrl-Alt-Delete – whichever makes you happy), open Task Manager, end the process for aolunins_us.exe, then shut down and restart your computer. That should stop the AOL Uninstaller from hanging on your next try.

If you have an older version of AOL installed on Windows 7 (such as AOL 9.0SE), you can follow these steps [works in all versions of Windows], then, if necessary, follow the steps above.

Once you restart your computer and run the Uninstaller again it should find all versions of AOL for you. From there you can use this tutorial [for XP or Vista] to remove all AOL software specified on those pages from Windows 7, including AOL 9.5 Revision 4337.80.

Alternately, on Windows 7 you can try right-clicking the Taskbar to open Task Manager, then ending all processes with “aol” in their name, then running the Uninstaller again. The AOL Uninstaller will still take at least 5 minutes to find all versions of AOL installed – even if you have only one version, so be prepared to chill out while you wait.

PS – I can’t believe AOL software even works on Windows 7, but as the first person to document the first bug with AOL on Windows 7, I had to watch this monstrosity alive and well on my own computer – in 3 different versions. I was hoping I’d get nothing but fatal error messages to save myself the trouble of writing new posts about AOL, but no such luck.