Why You Should Use the BBB Against AOL

Republished on 12-17-07 because I want this fresh on people’s minds again.

Also see How to File a Complaint Against AOL.

Billy wrote me a month ago that he canceled his free trial of AOL back in 2003, but they kept billing him every month for the next 3 years. In fact, when he wrote me, they were still billing him. AOL’s taken nearly $1000 $900* from him since he canceled his free trial, but he didn’t know it until recently.

When I wrote him back I gave him a bit of a scouring for not checking his credit card statement for 3 years but I also told him to call AOL (rather than write to them, as he’d done previously without success). I told him to make them look up his usage to prove he canceled 3 years ago, gave him a link to a site that explains how to dispute credit card charges, and I gave him links to every attorney general’s office in the nation and links to the BBB and FTC, explained what they do, and told him “good luck” – because I doubted after 3 years that anyone could do much.

I didn’t hear from him again so I wasn’t sure if he was unhappy with my advice. After a few weeks I lost his email like I lose almost everyone else’s but I figured it wasn’t going to go well for him, anyway. Then out of nowhere Billy wrote me again that he got over $800 back from AOL:

After filing a complaint [with the] BBB, FTC, [and the] Texas Attorney General, I received refund[s for] $51.80 and $25.90 and $742.50, for a total of $820.20. I had to haggle to receive the $742.50, but in the end, I did get the credit back (through the BBB). Thank you.

Thank YOU, Billy, for making my day.

*“Billy” told me the amount of money AOL took from him was in the $850-900 range after I published his story.

5 thoughts on “Why You Should Use the BBB Against AOL

  1. aol
    Thank you for your help. I called AOL fraud dept. And they gave me back a 100.00 they billed me on my credit card and my checking account. I first called the aol # off my credit card statement, I got no help. and the supervisor was very rude. Whe I told him I work alot of hours and was not able to look at my pc every day, he said ” How is that my fault” A real piece of work. wish were face to face.lol.
    I found your web-site called the fraud dept, and they took care of it. I dont know how I would have got my problem solved with no numbers to call. Thank you once again.
    Joe Chapman
    St. Louis MO


  2. Re: aol
    You’re welcome. Anyone else reading this: has my blog helped you get back money from AOL? Leave a comment about it or send me an email. I may create a sidebar feature in the future that updates with how much money was refunded to my readers by AOL.


  3. Pingback: If AOL doesn’t cancel your account, isn’t that your own fault? « Anti-AOL -An InTooLate Production

  4. Pingback: How yet another reader got over $400 back from AOL by complaining to the BBB. « Anti-AOL -An InTooLate Production

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