I’ve had quite a few emails and comments asking me where AOL’s call centers are located, if they’re outsourced, or if they’re all in India. It seems like they are, but today’s AP news clears that question up.
For the record, AOL closed their US call centers earlier this year after laying off 5,000 people to focus on selling advertising instead of helping you troubleshoot or cancel your AOL account. Wasn’t that nice of them?
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