Last updated 3-16-09.
Problem: How to uninstall AOL.
Difficulty Level: Easy
Uninstalls/Cleans Up After: Any Version of AOL
Good for: XP and Vista/Windows 7 users.
Advanced Vista/Windows 7 users only: I suggest you use CCleaner first, then follow up with jv16 PT 2006 to get at AOL’s leftover registry entries – if you use CCleaner first you can remove every leftover reg entry with jv16 afterward. No other method tested so far on Vista does that.
Credit for the idea to write this tutorial goes to William (the page no longer exists), who’s comments made me check out CCleaner’s neat features.
All visitors running Windows ’98/2000/ME/XP: Before we get started, visit this page to learn how to back up your registry, files, and folders. See this tutorial to uninstall the AOL WAN Miniport after you’ve removed AOL.
Mac users, please read this advice for removing AOL at Mac Rumors.
Issues for all AOL users running XP, Vista or Windows 7: I’ve had email that some PCs are infected by viruses when removing AOL, so run a scan with the free online Trend Micro tool before you get started. Some versions of 9.0 SE will not uninstall because a process won’t shut down and all versions of AOL may become corrupted and unremovable by normal means; if that’s the case use my instructions to stop the AOL Connectivity Service from running before you remove AOL. See this (for XP) or this (for Vista) if you can’t find or run the AOL Uninstaller.
This tutorial will show you how to remove AOL and help you clean up and optimize your computer at the same time. The average person who wants to get rid of AOL’s leftover files and registry entries should be pleased with the results. If you’re a little pickier (like me) and prefer to remove every trace of AOL, you’ll want to see How To Remove AOL with jv16 PowerTools instead.
An excellent video on how to use CCleaner was made by Help On Demand, an IT Specialist who
makes made short educational videos for the masses.
Before we get started let’s download CCleaner. Save the installer to your Desktop and follow the next steps.
- 1. Before you install CCleaner…
You’ll see a dialog box asking if you want CCleaner shortcuts installed (this is the “Slim” installer, so you won’t be asked if you want the Yahoo! Toolbar installed). To stop a shortcut from being installed simply uncheck the box for it. When you’re done making your choices, click Install.
- 2. How to access CCleaner…
There’s a few ways to access CCleaner: add a shortcut to your Desktop, your Start List, or add a right-click shortcut to your Recycle Bin.
- 3. How to uninstall AOL…
To uninstall AOL, open CCleaner and click the third icon down on the left hand side of the window marked Tools. The Uninstall Tool will open. You will see multiple entries for AOL and America Online. Look for and place a check mark next to the AOL Uninstaller, then click Uninstall. From here follow these steps (starting with step 2) to run the AOL Uninstaller correctly. Even if you’re removing an older version of AOL, the instructions will work as a rough guide.
Let the AOL Uninstaller run, restart your computer when prompted, then return to CCleaner’s Uninstall Tool and remove the remaining AOL and America Online programs. You may remove more than one at a time if you like. You will not need to restart your PC to finish removing them.
- 4. Delete leftover files and folders…
In Explorer Search click All files and folders. Type AOL into the search box and choose to “Look in” Local Drive C:/ (or whatever drive you had AOL installed on). Click More Advanced Options, click Search for hidden files and folders and Search subfolders, then click Search.
Unless there’s a file, folder or bookmark you want, you can delete whatever turns up. Right-click the item and click Delete, or highlight it with your mouse, hold down Shift on your keyboard and highlight more items, then right-click the block and click Delete.
- 5. Delete (most of) AOL’s registry entries…
Before you get started, see this to make sure you use this feature safely and effectively. Important note: If you have AIM or any AOL or AIM Toolbars installed that you don’t want to remove you should skip this step. If you choose to proceed and later have a problem, here are the steps for restoring CCleaner’s registry backup.
Open CCleaner again and click the box marked Issues. You’ll see a list of registry issues that CCleaner will check. You can uncheck any issues you want to skip. Once you’ve chosen what to check, click the button marked Scan for Issues. Once the scan is done, look over the results to make sure they’re safe to remove, make a backup of the results, then click the button marked Fix Selected Issues.
You have a choice of how to remove registry issues: you can remove them all at once, or one at a time. My preference is to remove them all at once (it’s quicker).
- 6. Use CCleaner to clean up your PC…
Click the Cleaner box, then click the Analyze button. See this to make sure you use this feature safely and effectively. In a few minutes (or less) you’ll be given a result list that tells you what can be removed from your PC. Once you’ve made sure the items listed are safe to remove, click the Run Cleaner button.
- 7. Defragment your PC’s hard drive…
Download Auslogics Disk Defrag (told you this was easy). Save it to your Desktop, then click the shortcut to install it. Once it’s running, keep hitting the Next button until you see it’s defragmenting your hard drive. Click Finish when it’s through; it will tell you how much space you regained.
Further Reading: Check the FAQs if you have a question; if your question is not answered in the FAQs, please feel free to send me an email. See my How-to Section for more ways to get AOL out of your life.