Also see How to File a Complaint Against AOL.
“ Consumers should not have to keep looking over their shoulders to make sure mega-corporations aren’t trying to take advantage of them. This agreement is an important step toward protecting our citizens from consumer fraud.“ –quote of the year, from FL State AG Charlie Crist
AOL, the company famous for refusing to cancel people’s accounts, billing customers after they cancel, charging for plans and memberships they never signed up for, and laughing all the way to the bank with their ill-gotten money, has settled with Florida’s State Attorney General Office for over 1,000 consumer complaints.
From Tampa Bay News10:
Crist’s Economic Crimes Division began investigating the internet provider in September 2005 after receiving more than 1,000 consumer complaints. The investigation focused on several areas, including consumer complaints that cancellation requests were not honored, former accounts were reactivated without consumers’ authorization, charges were imposed for “spin-off accounts,” and consumers were…mistakenly billed for AOL services on their phone bills.
The terms of settlement require AOL to pay Florida $750,000 within the next ten days, and pay back or forgive outstanding balances for consumers identified before or during the course of the AG’s investigation as victims of misconduct. AOL has also agreed to give refunds, credits and debt forgiveness to all eligible Florida consumers who file a complaint with them. Use this contact information to file a complaint against AOL:
Attn: Heidi Jongquist, Program Director
Regulatory Order Compliance
PO Box 65571
Sterling, VA 20165-8806
Consumers can also file claims with Crist’s office. You can obtain a claim form by clicking on the AOL Settlement icon on the Attorney General’s website, myfloridalegal.com, or you can get the form below.
- FL AOL Customer Complaint Form (PDF)
- AOL’s Settlement with FL State AG (PDF)
- Here’s Foxit Reader for the PDFs if you hate Adobe; it’s small, fast, and free.
Once you fill out the form mail it to AOL using the address above. They are expected to resolve complaints within 45 days of receipt.
This is the fourth settlement AOL has agreed to in the last nine years to quell fury over their anti-cancellation policies in the United states. The first settlement, in 1998, was for $1.25 million and covered 44 states, including FL. The second settlement was for over $25 million with the state of Illinois in 2004. The third settlement required AOL to pay New York, my other home state, $1.25 million, and the state of Ohio got $75,000 from that as well.