06-13-2006: You might’ve heard about the substandard treatment Vincenzo Ferrari received when he tried to cancel his AOL account. If not, read my article here. It has everything you need to know — his mp3, the interview with Matt Laeur and AOL’s apology.
AOL Now Features Built-in Spam
06-07-2006: AOL ran banner ads along the bottom of member’s inboxes for years. Now they’re placing ads on every piece of email, too, so members are threatening to cancel in droves (to judge by blogs and forum discussions). Techdirt has the latest scoop.
AOL Swings the Ax
05-09-2006: AOL has closed the Jacksonville, FL call center and laid off 1,300 workers. All the articles I read about this quote an AOL spokesman saying their membership is “too tech savvy” to need call centers anymore. Funniest quote of 2006, and it’s only May. This from the BBC News.
More From the “Yeah, Right” Dept
04-20-2006: AOL to launch MySpace Killer. More details courtesy of Tech Crunch.
DearAOL.com Gets Blocked
AOL Settles Overstated Revenue Charges
04-09-2006: According to Reuters, Time Warner settled for $2.65 billion over charges AOL over-stated revenue while the merger got underway.
From the “Yeah, right” Dept
04-04-2006: The ISP that is the Internet (yeah, right),
America Online, now goes by the acronym AOL, according to BBC News. Check out America Offline and Netlingo for reports of AOL’s success that differ starkly from CEO Jon Miller’s.
From the “Huh, what?” Dept
03-15-2006: From thinkprogress.org: AOL falsely suggests US casualties in Iraq decreased in 2006; see chart.
AOL’s Dial-up Rates to Rise
03-08-2006: AOL’s raising monthly dial-up rates from $23.90 to $25.90, the same as AOL for Broadband, starting March 9th. See Insignificant Thoughts for more.
Paying AOL to Stop Censoring Email
03-02-2006: The Register says AOL’s charging for guaranteed delivery of bulk email and the promise that links and HTML won’t be stripped (AOL’s way of dealing with suspected spam). Read About Certified Email from Goodmail for more. If paying to send members email disagrees with you, sign this letter: Dear Aol.com: No Email Tax. I signed it (not that anyone at AOL cares).
What is a Desk Planner, anyway?
1-06-2006: This article from The Register details AOL’s settlement with Illinois for up to $25 million for unauthorized credit card charges made by them to customer’s accounts.
AOL’s Strong Suit — Ripping You Off Forever, Part II
08-24-2005: According to ZDNet, AOL has settled with Ohio and New York for making it too hard to cancel.
12-17-2004: The Washington Post says Time Warner settled on behalf of their AOL division for at least $510 million to make their huge accounting scandal go away (click this WP article written December 17, 2004 for more). A December, 2004 post at CBS News details a settlement as high as $750 million.
Chronicles of the Censor Kings
2001-2006: Stories of AOL’s censorship can be found at Computer Gripes. The author doesn’t update in chronological order; if you don’t mind digging, it’s a treasure trove of America Online info.
AOL’s Strong Suit — Ripping You Off Forever, Part I
05-28-1998: According to this from C|Net News AOL paid $1.25 million in 1998 to settle a class-action involving 44 states because it was (and still is) so hard to cancel.