So far readers have thanked me for helping them get back over $1,200 from AOL.
Reading my blog helped Sarah discover that even though AOL was still charging her for an account she canceled almost a year and a half ago, there was still hope she could get back the $400 AOL took from her bank account without her permission. In Sarah’s own words:
I bought a computer in February 2008. The computer came with a free trial offer to AOL. I signed up for the offer on a Friday. I decided to choose a different internet provider and canceled my account the same weekend. I never received a letter, email, or phone call from AOL until June of 2009, when my card expired and AOL could not process my payment. I had no idea they were even charging my account until I received the letter. I tried calling and after about 15 minutes of prompts finally got someone who’s English was obviously his second language.