How to Cancel Your Free or Paid AOL Account With AOL’s Online Cancel Form

Updated 8-20-12.

Just 2 steps if you’re signed into AOL, just 3 if you’re signed out!

AOL UK users must visit this page and follow the instructions. AOL has removed their cancel form for the United Kingdom sometime within the last few years. If you’re an AOL user in the US, you can still use the US cancel form linked to below.

Everything AOL offers (except dial-up and “Premium Services” in the US, and broadband service in the UK) is free as of August, 2006. That means you can cancel your AOL account, convert it to a free account, keep your AOL screen names, AOL email addresses, and sign into aol.com to read and write your email – all for free!

Ready? Check your account to make sure you cancel AOL at least 2-3 days before your next billing cycle. That way you won’t be billed for another month of service, since online cancellations can take up to 48-72 hours to process.

Whether you want to cancel your paid or unpaid AOL membership, you’re on the right page! Just follow these easy steps…

  1. Click this link or copy and paste this URL into your browser’s address bar:
    https://bill.aol.com/SPortal/jsp/notify_fdm.jsp.
    If you’re already signed in to AOL, skip to step 3.
  2. Sign in with the AOL screen name that you want to convert to a free account or completely cancel (screen cap). On the next page, answer your Security Question (screen cap).
  3. Fill out the cancel form (screen cap) that you see now. If you want to completely cancel (in other words, you do not want to keep using AOL for free) place a check in the box near the bottom where it says: If you do not want your account to be converted to free, or if you want to cancel your free account, check here (screen cap).
  4. Click Submit.

Once you’ve submitted the form, you might want to call AOL to check your cancellation status.

Your cancellation can take up to 48-72 hours to process but your screen name will remain active for up to six months after you “delete” it (AOL never explains how one “deletes” it but you can read about how long it will remain usable here).

Caveat: AIM and AOL Affinity users cannot cancel their accounts with the online form. To cancel your AIM account, see this article (it’s basically hopeless). To cancel your AOL Affinity Account, your best bet may be to call or write AOL: see AOL Contact Info.

For other questions on how to cancel AOL, please see How to Cancel AOL.

20 thoughts on “How to Cancel Your Free or Paid AOL Account With AOL’s Online Cancel Form

  1. cancelling free account
    Your link is as useless as aol’s. THERE IS NO WAY to get this form! I have searched and searched and searched! I am so frustrated! You just take me to aol’s page, which does not provide the form! HOW CAN WE FIND THE FORM?

  2. Re: cancelling free account- thank you God for the complainers!
    I guess I have to thank you for complaining, since I just found a shortcut that takes more than a few steps off. I don’t know if AOL always provided a shortcut or only started doing so since I wrote this article, but I just plugged the cancel link into a different browser and all I had to do from there was sign in, answer my security question, and I was brought right to the form.
    So do this instead:
    Click this link:
    https://bill.aol.com/SPortal/jsp/notify_fdm.jsp
    Sign in, and answer your security question.
    Fill out the form, hit “Submit”, you’re done.

  3. Re: AOL’s agenda
    To sell ads against their own content Demand Media-style. To trade AOL shares publicly via their recent IPO. I had AOL pegged as a short from Day One but it did not fall as much as I expected it would after debut – just a few dollars. Since then it’s flattened, so now it’s like watching someone in a coma – day after day, almost nothing changes – oh wait, look, he blinked! That means he can see you. *shouts* Oh alright, maybe not. We’ll see what we’ll see, I guess. :)

  4. There is no listing for the District of Columbia on this form – I wrote DC but they still insisted that the state part be filled out- I checked Washington which is definitely NOT my state but I couldn’t figure out what else to do- I will see in 72 hours if that worked!

  5. You’re right – there isn’t!
    It’s the damnedest thing. There’s not even a listing for the District of Columbia. I’ll try to let someone know. Thanks and good luck. :)

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  15. I would like to cancel aol account (choclab24@aol.com) because I got many scammers in my aol so I got other screen name so can u remove choclab24 pls

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